I need help! How do I contact Sherpa?

Article author
Andrew Dias

In order to get in touch with our support team, please create a ticket by clicking here.

Please include a description of your issue and any other relevant details. Our team will review your issue and respond as soon as we can. If possible, create the ticket using the same email address that you used on your order, but if you are not able to do so please be sure to include your order number which is included on your confirmation email and starts with 'SH'. 

Priority is always given to travelers who are approaching their departure date, but we do our best to respond to all tickets as soon as possible.


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  • Comment author
    Judy Hummer

    What are the size and weight of allowed with the two bags.


  • Comment author
    Andrew Dias

    Hi Judy,

    We are an affiliate company dealing with Travel Restrictions and eVisas. You will need to contact your airline directly for this information.

    - Andrew


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